Shipping policy

Shipping Policy

Last updated: October 27, 2026

This policy explains how we ship orders from Ulaine (https://ulaine.com).

Where we ship
We ship to addresses in Canada and the United States.

Delivery time
Your order usually arrives within 10 to 15 business days (Monday to Friday, excluding holidays) after we confirm it. This includes the time to prepare your order and ship it. During busy periods such as Black Friday or the holidays, delivery may take a few extra days; if so, we will say so in the store. Remote or rural areas may also take a little longer.

Where we ship from
Orders ship directly from our suppliers’ warehouses, which may be located outside Canada and the United States. If you buy several products, they may arrive in separate packages on different days, at no extra cost.

Shipping costs
Shipping is free on every order.

Customs, duties and taxes
Because orders may ship from outside your country, they may be subject to import duties, taxes or customs fees charged by your government or the carrier. Any charges we collect are shown at checkout before you pay. If your package is charged other fees on delivery, contact us before refusing it.

Tracking
When your order ships, we will email you a tracking number. It can take 24 to 72 hours for the first tracking updates to appear.

Delays and problems
If your order hasn’t arrived within 15 business days, email us at support@ulaine.com with your order number and we will check with the carrier. If it still doesn’t arrive within a reasonable extra time, you can cancel your order and get a full refund. If your package is lost or arrives damaged, we will send you a new one or refund you, at no cost to you.

Delivery address
Please check your address carefully before you pay. If you made a mistake, email us as soon as possible: if your order hasn’t shipped yet, we will correct it. If a package is returned because the address was wrong or it couldn’t be delivered after several attempts, we will offer to ship it again, with you paying for the new shipment, or to refund your order minus the cost we paid to ship it.

Contact
For any questions about your shipment, email us at support@ulaine.com.